At Energenie Academy, we are committed to providing high-quality coaching, courses, and resources to help you enhance your personal energy and communication skills. We understand that circumstances may arise where you need to request a refund. Please read our refund policy carefully before making a purchase.
1. Digital Courses & Online Programmes
Due to the digital nature of our courses and online programmes, we do not offer refunds once access has been granted. However, if you encounter technical difficulties or believe the course does not meet its promised value, please contact us at info@energenieacademy.com within 7 days of purchase, and we will work with you to resolve the issue.
2. Live Workshops & Group Coaching
- If you cancel your registration at least 7 days before the start of a live workshop or group coaching programme, you are eligible for a full refund.
- If you cancel within 3–6 days before the event, a 50% refund will be issued.
- No refunds will be issued for cancellations made less than 72 hours before the event.
- In case of unforeseen circumstances, you may request to transfer your spot to a future session or another participant, subject to availability.
3. One-on-One Coaching (Total Energy Makeover & Personal Coaching Sessions)
- Cancellations made at least 48 hours before a scheduled session will receive a full refund.
- Cancellations made within 24–48 hours before the session will receive a 50% refund.
- Cancellations made less than 24 hours before the session are non-refundable.
- If you need to reschedule, please notify us at least 24 hours in advance to avoid cancellation fees.
4. Exceptional Circumstances
If you experience a medical emergency or an unavoidable personal situation that prevents you from participating in a course, programme, or session, please contact us with relevant documentation. We will review refund requests on a case-by-case basis.
5. How to Request a Refund
To request a refund, please email info@energenieacademy.com with your name, order details, and the reason for the request. Refunds (where applicable) will be processed within 7–10 business days.
Policy Updates
Energenie Academy reserves the right to update this refund policy at any time. Any changes will be communicated via our website.
For any questions, feel free to reach out to us at info@energenieacademy.com